Refund & Returns Policy

1. Scope

parpareg.com is a business-to-business (B2B) website operated by Hefei Linyue E-Commerce Co., Ltd. (合肥霖越电子商务有限责任公司), registered in Hefei, Anhui, China. It does not sell products directly and does not collect online payments. All prices are provided in formal quotations, and order and delivery terms are agreed in writing before shipment.

2. Prices, freight and taxes

A quotation covers only what it states. Freight, insurance, taxes and customs duties are itemised separately in the formal quotation. There are no automatic recurring subscriptions and no hidden charges.

3. Returns eligibility

• Damage in transit or a wrong shipment: report within 7 days of delivery with photos and the invoice.
• Manufacturing defect: report within 7 days of delivery with the batch number and photos.
• Products must be unopened and in their original packaging, except where inspection is needed to confirm a defect.
• Custom or private-label products are non-returnable except for defects.
• Products stored incorrectly or exposed to heat, sunlight or moisture after delivery are not accepted.

4. How to request a return

Email support@parpareg.com or call +1 702 890 5656 with the order number, a description and photos. We reply within one business day and agree on a replacement, return or other solution.

5. Refunds

After approval and return of the goods, the amount is refunded by the original payment method or credited against the next invoice, as agreed. Refunds are processed within 5 to 10 business days of receiving the returned goods. Original freight is not refunded unless the error was ours.

6. Non-returnable items

Opened or used products, custom or private-label products, and products that expired because of improper storage are non-returnable except for a proven defect.

7. Contact

For any return or refund question: support@parpareg.com — +1 702 890 5656 — Cairo, Egypt.